1. Scope of this Privacy Policy
This Privacy Policy outlines the collection, usage, and disclosure of information from account holders, users, and visitors ("you", "your", or "User") by WNB TECHNOLOGIES LIMITED, and its affiliated entities (collectively referred to as "Winbance", "we", "our", or "us"). This policy pertains to your use of Winbance's Websites ("Sites"), software, applications, content, platforms, products, and services.
2. Data Protection Officer
This Privacy Policy applies to the data and information collected by WNB TECHNOLOGIES LIMITED in its capacity as a data controller. Should you have any questions, requests, or concerns related to your personal data, you may contact our Data Protection Officer at any time by emailing Legal@winbance.com.
3. Definitions
- Content: All information, materials, and resources found on the Winbance platform, including services, products, text, images, trading ideas, user reviews, charts, opinions, and financial information.
- Credit or Debit Card Information: Card number, expiration date, CVV number, billing address, and associated email address.
- Personal Data: Any data relating to an identified or identifiable person, including behavioral data used for profiling.
- Services: Includes Challenge Accounts, Direct Pass Accounts, Live X Accounts, and Simulator Accounts. These services may involve simulated trading systems and profit-sharing models, intended for evaluation, training, or non-real-money purposes.
- User Credentials: The login identifiers (e.g., email and password) used by a user to access their account.
4. Designated Agent
For matters concerning the Digital Millennium Copyright Act (DMCA), Winbance's Designated Agent can be contacted at support@winbance.com. Please include "Designated Agent" in the subject line. You may also reach us by phone at +44 12 7043 8045 or by mail at: WNB TECHNOLOGIES LIMITED, Attn: Designated Agent, St Mary Abbots Court, 51 Warwick Gardens, London, United Kingdom W14 8QH.
5. Collection of Personal Data
We collect personal information to provide you with the best possible experience and to facilitate your access to our services. When registering for an account or interacting with our Sites or Services, we may collect data such as your full name, contact number, email address, mailing address, username, password, zip code, and optionally, your age.
Our Sites and Services may include links to third-party websites, applications, or services. These external services are governed by their own privacy policies, and we are not responsible for how they collect or use your information.
Winbance may aggregate user submissions (with personally identifiable data removed) for analysis, research, or operational purposes. We take reasonable steps to anonymize data before use, and we never sell or share your personal information without your consent.
6. Keeping Your Personal Data Secure
Winbance is committed to protecting the integrity and confidentiality of your personal information. To help safeguard your data from unauthorized access, alteration, disclosure, or destruction, we implement a combination of administrative, technical, and physical security measures aligned with industry best practices.
These measures may include encryption, secure socket layer (SSL) technology, password protection, firewalls, and limited data access protocols.
7. Children's Privacy
Our Sites and Services are intended only for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or store any personal information from children under the age of 18. If we become aware that we have inadvertently received personal data from a child under 18, we will take immediate steps to delete such information from our records.
8. Log Data and Cookies
To enhance user experience, Winbance uses cookies, web beacons, and other tracking technologies on its Sites and Services. These tools help us distinguish you from other users, understand user behavior, and personalize content and advertisements.
You may adjust your browser settings to reject cookies or notify you when they are being used; however, doing so may impact the functionality of some features on our platform.
9. Data Retention
Winbance retains your Personal Data only for as long as it is necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. Once your data is no longer needed, we take appropriate steps to securely delete, anonymize, or destroy it.
10. Intellectual Property and License
Unless expressly stated otherwise, all content and materials available on Winbance's Sites—including, but not limited to, text, graphics, photographs, images, software, and trademarks—are the intellectual property of Winbance and are protected by applicable copyright, trademark, and other intellectual property laws.
11. Acceptance of and Modifications to This Privacy Policy
By using our Sites and Services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. Winbance reserves the right to modify or update this Privacy Policy at any time, at its sole discretion.
12. Communication and Customer Support Policy
Users must interact with support staff and automated chat systems in a respectful and honest manner at all times. Repeated inquiries on previously resolved matters, misuse of the communication system, or the deliberate submission of false or misleading information may result in a warning. Continued misuse may result in suspension of access to customer support services and the user's account.
13. Contact Us
Email: Legal@winbance.com
Phone: +44 12 7043 8045
Address: WNB TECHNOLOGIES LIMITED, St Mary Abbots Court, 51 Warwick Gardens, London, United Kingdom W14 8QH